My Child Has Opie Eye!


7:00 a.m., the silence in the house is broken by my child's call to me, from another room, "Mom, please take care of my Opie eye!"

Huh?... 

My mind is spinning trying to process this information, what sort of illness is Opie eye? Is it a variation of Pink eye? What is the cure? What is the cause? Why didn't I notice it? Why hadn't I heard of it?

I must be a terrible parent.

My mind goes back the 1960's sitcom 'The Andy Griffith Show' where Ron Howard played the sheriff's young son Opie. This must be the reference for Opie eye, I surmised.  I can't think of a single thing wrong with the adorable little guy's eyes.

I'm not doing well sorting this out.

Then I hear it again, "MOM, Puh-lease take care of my Opie eye.... I can't go to school until you do!"

I decide to go to my child and have a look, perhaps this problem has another name that I'm familiar with.

As I walk up to her, tilt her head toward the light and have a look at her eyes she says in her best teenage I'm-disgusted-with-you tone, "What ARE you doing?"

"Why, I'm looking at your eyes. Which one is bothering you?" I counter in my best Doctor Mom voice.

To which she flatly retorts, "There is nothing wrong with my eyes."

"Then what is all this about you having Opie eye?" I asked now very confused.

She held out an extended hand with a form and a pen. The form that she wanted signed was saying that I have seen and agree with her Spanish teacher's guidelines for (are you ready) an Oral Proficiency Interview.

That's right, O.P.I.

In my best Gomer Pyle voice I loudly declare, "Shazzam! Andy call Aunt Bee to bake a pie, my child don't have Opie eye!"

While we laughed ourselves silly over this early morning incident, it provides a very important lesson in business. Nothing defeats your purpose faster than using acronyms that nobody understands.

I have articles submitted to me for publication every day using acronyms that are meaningless to my readers.... they are not published here. I receive publications everyday, that I can not find the web site because the publication is sent as an acronym and I don't know or can't remember what the acronym stands for.

You can't sell to people that don't know what you're talking about. Therefore, by using acronyms you defeat your purpose and I would advise that you stop P.D.Q. (Pretty Darn Quick) It is your job to educate, not intimidate or confuse your clientelle.

About The Author

Thea Swafford is the owner of, The Shepherd's Inn Inc. and two very successful web sites that focus on helping both the novice and netpreneur to reach their objectives with wisdom and humor.http://Targeted-Ad.Com and http://Secrets-To-Your-Successful.Com, for our free newsletter secrets@a1ebiz.com

thea@secrets-to-your-successful.com







Related News



Home-Based Customer Service Agents Save Average of $24000 per Year ... - MarketWatch

Home-Based Customer Service Agents Save Average of $24000 per Year ...
MarketWatch -17 hours ago
ALEXANDRIA, VA, Jul 23, 2008 (MARKET WIRE via COMTEX) -- Sending customer service agents home through homeshoring can result in individual savings of ...
Virtual Call Center Company Jumps on "Green" BandwagonTMCnet
all 6 news articles

Coinstar moves customer service center to Kennewick - Mid Columbia Tri City Herald

Coinstar moves customer service center to Kennewick
Mid Columbia Tri City Herald, WA -17 hours ago
The Bellevue-based company, which provides self-service coin-counting machines and self-service DVD rental kiosks, will relocate its customer service center ...

Corporate Research International Reveals Best Customer Service - MarketWatch

Corporate Research International Reveals Best Customer Service
MarketWatch -20 hours ago
Respondents were asked to rate their perception of each business's customer service on a scale of 1-10, with 10 being the highest rating. ...


How to Mix the Right Technology and People to get Quality Customer ... - eWeek

How to Mix the Right Technology and People to get Quality Customer...
eWeek,  NY -5 hours ago
For Internet retailers, having friendly, knowledgeable customer service agents available to customers 24/7 can lead to a sustainable competitive advantage. ...
Contact Centers Gain Flexibility to Meet Customer Needs Through ...MarketWatch
Communications and Financial Services Companies Lead Other ...CNNMoney.com
Contact Center Study Identifies Strengths and WeaknessesTMCnet
all 21 news articles

Customer-service lesson is in order for police - Business Gazette

Customer-service lesson is in order for police
Business Gazette, MD -9 hours ago
To improve policing customer service, a warning would have been most appropriate and appreciated versus a $50 ticket for a violation we were unaware of. ...

New NetSuite CRM+ Features Enhance Ease-Of-Use With Advanced AJAX ... - FOXBusiness

New NetSuite CRM+ Features Enhance Ease-Of-Use With Advanced AJAX ...
FOXBusiness -14 hours ago
Streamlined Knowledge Management for Customer Service - a new keyword search workflow is built directly into the user interface for case management to ...

Study Finds Retailers Give Back Supply Chain Efficiency to Improve ... - PR Web (press release)

Study Finds Retailers Give Back Supply Chain Efficiency to Improve ...
PR Web (press release), WA -2 hours ago
... and managing these new challenges, but are willing to increase inventory and reduce that efficiency in order to improve customer service levels. ...

As Comcast Grows, Service Problems Dog Customers - Washington Post

As Comcast Grows, Service Problems Dog Customers
Washington Post, United States -Jul 22, 2008
Comcast said it is has poured "billions of dollars" into improving its network, customer service and sales operations. Spokeswoman Jenni Moyer declined to ...
Comcast Tries To Polish ImageConsumer Affairs
all 325 news articles

For struggling airlines, service flies out the window - Atlanta Journal Constitution

For struggling airlines, service flies out the window
Atlanta Journal Constitution,  USA -14 hours ago
Flier David Fletcher, who lives in Marietta and travels almost weekly, has noticed a customer service change at Delta. "For sure, the service levels have ...

APAC Customer Services, Inc. Awarded Contract to Provide Contact ... - MarketWatch

APAC Customer Services, Inc. Awarded Contract to Provide Contact ...
MarketWatch -10 hours ago
"As we looked to outsource our customer care services we searched for a company that not only provides the highest level of customer service, ...