Customer Service Information

Customer Service, Italian Style


Nowadays, we complain nearly all of the time about how few businesses remember how to provide quality service to their customers. But a recent trip to Italy not only reminded me that the art of service is not dead, but that providing outstanding service is the key to almost any successful business. Here are a few well-worn but important principles that I was reminded of during that trip:

Your Voice Print


"Mountains are built one pebble at a time and climbed one step at a time." This is a quote of mine that I personally put into practice each day as I progress towards fulfilling my WHY in life.

Clients - What They Want from You


A growing number of individuals are finding themselves called to help others and go on to fulfil this call by training to become a practitioner in one of the healing arts.

Client Appreciation - It Means Everything!


Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.

Basic Levels of Consumer Integrity that Presently Permeates Society


Reality is not always pretty. But here is a tad bit of it for you today. Well here is an interesting occurrence that is of interest. And this is in any town middle class USA, mixed races neighborhood, the person in question happened to be white. While standing in line a counter for my turn to order and pay. A lady was talking to what could have been her daughter (teenager) and with her was a young child about 3 or 4, who carried a doll and was messing around with whatever was at her level she could reach. So this little girl picks up a candy cane with a Santa on top, a small doll about the size of a Silver dollar. While her mother is watching her, she breaks the candy cane in two and rips the head off of the Santa. Her mom, Paula, says ?oh, oh? and takes the object (broken candy cane and mutilated Santa) from the little girl and pushes it out of the way from the clerk who is now ready to take the mom?s order.

The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better


Yesterday I went to buy a sandwich at a franchised outlet. I thought while driving up would the owner be there to help out and save some money on labor, knowing a holiday weekend is hard to get labor. As I drove up to the place a man driving an SUV made by Lexus, nice too, cut me off stealing my parking spot? He parked crooked and blocked part of the stall I wanted and part of the handicap stall, next to it.

Poor Customer Service - Are Your Customers Driving Away Other Customers


Every customer you have is a word-of-mouth advertiser for you. Unfortunately 90% of this free advertising is negative. Your goal is to get positive-word-of-mouth advertisers.

Identify Your Silent Customer Service Message


With the growing number of people in every business sector, doing business requires creativity and ingenuity. The entrepreneur that understands the importance of thinking differently is the entrepreneur that sees their businesses growing. However, too many business owners are relying on the old ways of doing or packaging their products and services. Whether retail or service oriented, old clichés and techniques no longer work.

What To Do When Youve Blown It


It?s bound to happen sooner or later ? yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), it could be a defective product, it could even be an unreasonable expectation on the part of your customer. The cause really isn?t important.

Dealing with Disgruntled Customers


No matter how hard you try, in business you simply can't please everyone. You could have a highly trained customer service squadron and an award-winning product, but still you'd have some buyers who just weren't happy. The bad news is that unhappy customers are more eager to share their experiences than happy ones which could spell disaster for your business.

Creating the Right ?Viral Reputation?


Unless you are brand new to business, or have been under a rock for quite some time - one key marketing technique (which isn?t new) - is called ?Viral?.

When a Customer Has Done Everything to Get Your Goat


You try to make your customers happy. You sincerely WANT them to be pleased with your products and service. You go out of your way to provide quality and integrity in everything you do.

Does Your Customer Talk Back To You?


What is your customer saying about you? Do you really know? Does your customer really know who you are?

CRM = Customers (dont) Really Matter


CRM was supposed to bring companies closer to their clients. The basic idea was to; find out what a client wants and needs, give it to them, and get them to be your client for life.

Outsourcing: The Unspoken Costs


Outsourcing seems to be the new-new thing and approximately 50% of our major corporations are doing it. What are the costs? The benefits? And what skills need to be managed in order to make it work optimally?

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