Customer Service Information

What Every Employee Should Know About Putting Positive Phrases Into Customer Service


If you were a customer on the telephone with a question or complaint and were ready to make big purchase, which of the following phrases by this employee would make you feel welcome and want to complete your transaction? Which would drive you away?

What Every Manager Should Know About How to Prevent Customer Service Conflicts


There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.

What Every Employee Should Know About How to Prevent Customer Service Conflicts


There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.

What Every Employee Should Know About How to See Customers Problems from Their Creative Side


Customer Service is a blessing and a curse; a blessing to the customer and a curse to you, the employee. At least so it seems. Although as the Customer Service representative for your employer, you are faced with a never-ending barrage of complaints, problems, and questions on a daily basis, the pressure of the job could easily become a source of anger, frustration, and other forms of counter-productive behaviors. You seem to live in a pressure-cooker of stress.

What Every Manager Should Know About Seeing the World from Where the Customer Is Standing


It is important to remember that the customer doesn't necessarily see things in the same way we do. This point was brought home to me one day while I was shopping with my daughter, Stefanie, who was two years old at the time.

What Every Manager Should Know About How to Win the Loyalty of Customers


Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:

What Every Employee Should Know About How to Win the Loyalty of Customers


Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers and Keep Them for Life presents twelve principles that will transform the workplace into a customer-driven, highly motivational team. Dr. LeBoeuf's program goes like this:

Leverage Customer Capital First


If you?re still dreaming about raising outside capital for your business before you have any paying customers, I?ve got a nice big bucket of ice water to throw on you. Wake up! The cold reality is that investors aren?t interested in your business idea unless you can demonstrate that you?ve got customers who are actually willing to buy. Before you try raising outside capital, you should focus on building your Customer Capital.

Customer Service Tips - Is Your Business A Leaky Bucket?


Customer service and customer service training are vital for any business.

Customer Service: Everyone is Fighting Their Own Personal Battles


Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..

Writing The Book On Great Customer Service


Q: One of the big chain bookstores recently opened up near my small book store. Already I can see my business starting to decline. Is there anything I can do to compete with the bigger store or should I just accept the inevitable? -- Peter Q.

How to Retain Your Customers the Dish Network Way


Customer retention is vital to a business. If you cannot retain your customers you will be continually losing current customers and always on the search for new ones. This can be very expensive. Retaining current customers means continual sales which is essential to keep your business afloat. Here are some keys to keeping your customers that can be learned from looking at the Dish Network business model.

Five Ways To Wow Your Client


Running a business is about providing goods and services to human beings. Their experience with you can make the difference between a good day, a terrible day, a nothing-special day, and a "WOW" day for them! Wouldn?t you like to be the reason a client?s day changes from boring to "WOW?"

How To Build Stellar Client Relationships


Your opportunity to build a stellar client relationship starts with managing the gap between your perception of how things are going and your client's.

CRM For Beginners ? Customer Relationship Management Basics


In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relationship Management can be implemented. The goal of CRM is to help a company maintain current customers, as well as gain new customers.

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